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 | If you are unsatisfied or require an exchange, please return garments in its original condition
within 14 days of receipt, with labels attached, unworn and we will be happy to process an
exchange or give you a full refund.
For all exchanges & returns, please email us first, on returns@susufashiongroup.com.au before
returning and we will provide you with a return authorisation number. Please provide the reason
for return, invoice date & number, name & email address.
| IMPORTANT NOTE: We cannot accept returns of thongs, briefs and boy leg shorts due to
hygiene reasons so please choose sizes carefully.
Please allow up to 10 working days for us to receive the goods. Once we have checked off the
goods we will process the refund.
We do not refund our postage costs for returns.
Customers are responsible for insuring goods that they return and paying the postage (unless in
the event the wrong product has been sent). We strongly recommend that all returns or
exchanges sent via a traceable method to ensure we receive the return. We do not take
responsibility for returns that we do not receive.
Goods that are sold on sale cannot be returned due to change of mind purchases; however, they
can be exchanged (if a substitute item is in stock).
Garments returned outside the period, are damaged/ visibly word or sent back without their
original tags will not be eligible for an exchange or refund, and the garments will be sent back to
the customer.
Susu Fashion Group Pty Ltd will pay for posting the first exchanged item to you.
Only garments purchased from our ''online store'', are eligible for an exchange or refund.
| Important Information
We endeavour to reproduce all colours as accurately as possible; however sometimes there may be slight variation to what you see in the catalogue or on the web site. This can be due to photography lighting, computer picture resolution & individual monitor settings. |
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